Here at ActivMeals, we take the protection of your personal information seriously and do so at all times in strict adherence with California`s Consumer Protection Act (CCPA) and the General Data Protection Regulation (GDPR).
We align our data processing with the goal of processing only the personal information necessary for the reasonable and economic use of our services. In doing so, we take great care to ensure that the privacy or confidentiality of all customer and user data is guaranteed.
In the following, you will learn when personal information is stored when using our services and how we use it. We have taken technical and organizational measures to ensure that data protection regulations are complied with.
Who is responsible for data processing?
Insofar as we link to third-party sites, we have neither influence nor control over the linked content and the data protection provisions there. We recommend that you check the privacy policies on the linked websites to determine whether and to what extent personal information is collected, processed, used or made available to third parties there.
ActivMeals has several branches across Fresno and Clovis. ActivMeals, is solely responsible for complying with and guaranteeing the technical and organizational measures for the protection of personal information.
ActivMeals collects so-called access data when the web site is called up and stores this data in a log file (so-called log file). This access data includes the IP address. In addition, the name of the web site accessed by you, the file accessed, the date and time of access, the amount of data transferred and notification of successful access, the browser type and version, the operating system, the so-called referrer URL (the previously visited page) and the requesting provider are stored in the log file.
We record such technical information in the log files so that our website is displayed correctly, and we can determine the causes of any technical problems. Our legitimate interest in data processing also lies in these purposes.
We do not pass on the data from the log files to third parties. However, the log files are stored and automatically deleted two (2) months after collection. Before that, however, the IP address is anonymized and only stored for administrative (technical) purposes. The collection of data for the provision of the website and the storage of the data in log files is absolutely necessary for the operation of our website.
If a user calls up our website, cookies are stored on the respective end device (laptop, tablet, smartphone or computer). The cookies have different functions:
So-called "necessary cookies" are mandatory in order to provide the basic functions of the website.
Preference cookies are required to store certain user settings (e.g., language, cookie settings) for more comfortable browsing and optimal use of our website. In this respect, we consider the conflicting interests to be balanced, as no tracking of any kind takes place or user behavior is evaluated with the help of these preference cookies.
Statistics cookies analyze user and visitor behavior on our website. With the help of these cookies, (usually anonymous) profiles can be created in order to optimize our offers and services and to adapt them to the preferences of our visitors and customers.
With the help of marketing cookies, we can display individualized advertisements on our web sites or those of third parties, which are selected (automatically) based on the preferences and surfing behavior of the visitors. The use of these cookies requires your prior consent.
You can revoke your consent to data processing at any time, without this affecting the lawfulness of the processing carried out on the basis of your consent until revocation. The provision of personal information is not required by law or contract.
So-called statistics tools are used on our website, with the help of which we can evaluate the user behavior of the website visitors and optimize our offers and services accordingly. With the help of these tools and the cookies and plug-ins used in the process, we can, for example, examine how and from where visitors come to our website, which areas on a website are visited particularly often and how often and for how long which sub-pages and categories are viewed. We can also determine which search terms and websites the user has entered and evaluate which information or offers are most in demand. The aim is to be able to use the knowledge gained in this way to design our offers and our website in a user-friendly way and to gear our offers more specifically to our customers, visitors and interested parties. The legal basis in this respect is consent, which is why we also obtain your consent in advance for this.
In the area of statistics, we work with professional service providers who create user statistics on our behalf (and with your consent). The basis of this contractual relationship is, among other things, the obligation of the providers to have taken special precautions to protect your data and to process all personal information only in accordance with our instructions.
Data processing in the context of ordering our products
If you open a user account with before your first order, we collect the following data: Zip Code, e-mail address, delivery and billing address, first and last name, telephone number, payment data.
We process this data to provide you with access to your account. The login data (e-mail address and password) are used to verify your account.
With the help of the data provided, we can also record your order, adjust the product selection according to your preferences and preferences and make appropriate recommendations. The data will then be processed to handle and process your order and to ship the ordered cooking boxes / goods to you.
We store the account data for the duration of the existence of your account unless you request us to delete it beforehand.
We store the account and login data for the duration of the existence of your account, but at least until the expiry of legal or possible contractual warranty and guarantee claims. After the expiration of these periods, we retain the information of the contractual relationship required by commercial and tax law for the periods determined by law. The provision of the above-mentioned personal information is contractually required, as otherwise the use of the account and management of your account is not possible.
The data will not be disclosed to unauthorized third parties.
We pass on details of your name, delivery address and telephone number to shipping partners commissioned by us.
Payment service provider
Your order data will be transmitted to the appropriate payment service provider depending on the payment method you have selected. The responsibility for your payment data is borne by the payment service provider as the responsible party in the sense of data protection. We also do not store any credit card or other payment data from you.
If you subscribe to our email newsletter, we only process your email address. The data will be used exclusively to send you information about products and promotions of ActivMeals at regular intervals, depending on your chosen area of interest. This data processing is based exclusively on your consent.
When receiving the newsletter, we use so-called web beacons or tracking pixels, with the help of which we can determine that you have received or opened the newsletter and whether you have clicked on links stored in the newsletter. With the data obtained in this way, we create a user profile in order to tailor the newsletter to your individual interests. By means of tracking, we may link this data to actions you have taken on our website.
We do not pass on your personal information, which you provide to us when registering for the newsletter, to unauthorized third parties. The exception to this is the forwarding of the e-mail address for the purpose of providing newsletters. The newsletter tool is provided by an external provider, which is why we have concluded a contract with them for commissioned data processing.
You can object to receiving newsletters and thus to the processing of your aforementioned data at any time. The lawfulness of the processing based on the consent until your revocation remains unaffected. If you also do not wish to receive automated evaluation and analysis of your user behavior in connection with the newsletter, you must unfortunately unsubscribe from the newsletter service. Until then, the data will be stored as long as you have subscribed to the newsletter. After unsubscribing, we store the data purely statistically and anonymously. The provision of personal information is neither legally nor contractually required. However, without the specification of the e-mail address, the dispatch, or the receipt of the newsletter is not possible.
If the customer enters into a contract with ActivMeals and provides an electronic mail address (e-mail), ActivMeals has the right to use this electronic mail address (e.g. e-mail address) of the customer for direct marketing of its own similar goods or services. The customer always has the right to object to the use of the electronic mail address (e-mail address) at any time without incurring any costs other than the transmission costs.
Product preferences and customer profiles
In connection with the use of the ActivMeals user account and your orders as well as your meal selection, we store information that allows us to draw conclusions about your product preferences and thereby make the shopping experience more pleasant and convenient for you. In doing so, we only process your account data and your so-called preference data.
We want to provide our customers with an optimal experience when using our services and submit individual offers and special promotions based on your orders and product research. For this purpose, we analyze the order and user behavior in our ActivMeals account by internally processing the customer number, the item searched for or ordered, the respective selection as well as the order history. However, the result of these analyses does not result in any legal consequences or negative effects for the customers. The right to object to the associated profiling at any time remains unaffected.
The data will not be passed on to unauthorized third parties. We store this data for the duration of the existence of your account unless you request us to delete it beforehand. The provision of the above personal information is neither contractual nor required by law.
We use various contact functions on our website to exchange information with our customers and interested parties and to answer their concerns and inquiries. We process the inquiries and information sent to us in this context exclusively to process the inquiry and to contact you. At the same time, the data is used to assign your profile if you register as a customer with the same data. If you use our contact functions, we only need your first and last name, telephone number (customer hotline) and your e-mail address to answer the inquiries.
We do not pass on your data to unauthorized third parties. However, in order to process the contact, we work together with service providers specialized for this purpose, who process the contact requests, or the associated data on our behalf.
We use the data until the respective conversation with you has ended. The conversation is terminated when the circumstances indicate that the matter in question has been conclusively clarified. In addition, we store the communication for the duration of the contractual relationship with you or the existence of a account, but at the longest until we are requested to delete it. In the case of your consent to data processing, you can revoke this at any time without affecting the legality of the processing carried out on the basis of the consent until revocation. The provision of the aforementioned personal information is neither legally nor contractually required. However, without the information provided, it may not be possible to process the request.
We operate presences on several online platforms and social networks in order to interact with potential or existing customers or talents, to exchange information with interested parties and users or to advertise our offers and services.
We operate our websites under joint responsibility (under data protection law) with the providers of the online platforms or social networks. We process data that you directly share or publish via the online platforms and networks (e.g., via comment and chat functions) as the responsible party in order to interact with you in this regard or to exchange information with you. As part of this interaction, we may also receive statistical data from the providers on the use of our "channels ". This includes, for example, information about interactions, likes, comments or summarized information and statistics (e.g., IP address; origin of followers), which help us to learn about the interactions with our presence.
Individual(s) or companies that have been approved by us as a recipient of organizational personal information and from which ActivMeals has received confirmation of their data protection practices conformance with the requirements of this policy. Commercial Partners include all external providers of services to ActivMeals and include proposed Commercial Partners. No personal information can be transmitted to any vendor in any method unless the vendor has been pre-certified for the receipt of such information.
Personal information training
All new hires entering ActivMeals who may have access to personal information are provided with introductory training regarding the provisions of this policy, a copy of this policy and implementing procedures for the department to which they are assigned. Employees in positions with regular ongoing access to personal information or those transferred into such positions are provided with training reinforcing this policy and procedures for the maintenance of personal information data and shall receive annual training regarding the security and protection of personal information data and company proprietary data
Personal information audit(s)
ActivMeals conducts audits of personal information maintained by ActivMeals in conjunction with fiscal year closing activities to ensure that this policy remains strictly enforced and to ascertain the necessity for the continued retention of personal information. Where the need no longer exists, personal information will be destroyed in accordance with protocols for destruction of such records and logs maintained for the dates of destruction.
Databases or data sets that include personal information may be breached inadvertently or through wrongful intrusion. Upon becoming aware of a data breach, ActivMeals will notify all affected individuals whose personal information data may have been compromised, and the notice will be accompanied by a description of action being taken to reconcile any damage as a result of the data breach. Notices will be provided as expeditiously as possible after the breach was discovered.
Confirmation of Confidentiality
All company employees must maintain the confidentiality of personal information as well as company proprietary data to which they may have access and understand that such personal information is to be restricted to only those with a business need to know. Employees with ongoing access to such data will sign acknowledgment reminders annually attesting to their understanding of this company requirement.
Violations of personal information Policies and Procedures
ActivMeals views the protection of personal information data to be of the utmost importance. Infractions of this policy or its procedures will result in disciplinary actions under ActivMeals’ discipline policy and may include suspension or termination in the case of severe or repeat violations. personal information violations and disciplinary actions are incorporated in ActivMeals’ personal information onboarding and refresher training to reinforce ActivMeals’ continuing commitment to ensuring that this data is protected by the highest standards.
California Specific Rights
If you are a California resident, you have the following rights:
Right to Know and Access. You may submit a verifiable request for information regarding the: (1) categories of Personal Information we collect, use, or share; (2) purposes for which categories of Personal Information are collected or used by us; (3) categories of sources from which we collect Personal Information; and (4) specific pieces of Personal Information we have collected about you.
Right to Equal Service. We will not discriminate against you if you exercise your privacy rights.
Right to Delete. You may submit a verifiable request to close your account and we will delete Personal Information about you that we have collected.
Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us. We do not sell the Personal Information of our users. For more information about these rights, please contact us.
If you are a European Citizen, you have the following rights:
to confirmation as to whether data relating to them is being processed.
to information about the data processed, to further information about the data processing and to copies of the data.
to correction or completion of incorrect or incomplete data.
to immediate erasure of the data concerning them.
to receive the data concerning them and provided by them and to transfer this data to other providers/controllers.
to lodge a complaint with the supervisory authority if they are of the opinion that the data concerning them is being processed by the provider in breach of data protection provisions.
In addition, the provider is obliged to inform all recipients to whom data has been disclosed by the provider of any correction or deletion of data or restriction of processing that takes place. However, this obligation does not apply if such notification is impossible or involves a disproportionate effort. Notwithstanding this, the user has a right to information about these recipients.
Likewise, users and data subjects have the right to object to the future processing of data concerning them, insofar as the data is processed by the provider. In particular, an objection to data processing for the purpose of direct advertising is permissible.
The above rights may be limited in some circumstances, for example, if fulfilling your request would reveal personal information about another person, if you ask us to delete information which we are required to have by law, or if we have compelling legitimate interests to keep it. We will let you know if that is the case and will then only use your information for these purposes. You may also be unable to continue using our services if you want us to stop processing your personal information.
If you wish to exercise your right to object, simply send an e-mail to [email protected].